FAQ

If there are any questions, please don't be afraid to ask at the reception of the hotel for help! You can always reach us with this telephone number:  +43 5333 5471

Check-In

The apartments will be available for our guests at 4 pm on the day of arrival.
Please ring the bell at Hotel Gänsleit (opposite). We bring you to your apartment and show you your parking lot.

Check-Out

On the day of departure we kindly ask you to vacate your room by 10:00 am.
If you want to stay longer in your apartment, please ask at the reception if it is available.

Equipment Apartments

The apartments are equipped with:

Utensils for washing dishes, dishtowels, dishwasher, hob & oven, fridge & small freezer, kettle, filter coffee machine, egg cooker, toaster, glasses, dishes, chopping board, various kitchen utensils. Dryer, Bath towels, towels, toilet paper, various toiletries (cotton sticks, bath cap etc ..), shower gel / shampoo / hand soap, slippers, makeup mirror.

Our beds are already made upon arrival and all apartments are equipped with bathrobes.
We provide brooms and dustpan and a waste separation system which our staff empties every day.

Farmacy

Salven-Apotheke (Farmacy) • Dorf 71 • 6306 Söll • +43 5333 20295
Open from Monday to Friday from 8.30am to 12.30pm and from 3pm to 7pm.
Saturday: 8.00am to 12.00am

Doctors

Dr. Alexandra BADO + Dr. Tanja ASCHER • Söll • +43 5333 5205
Dr. Johannes Albrecht Moslehner • Going am Wilden Kaiser • +43 5358 43255
Dr. Kranebitter • Ellmau • +43 5358 2228
Dr. Lechner • Scheffau • +43 5358 8618
Dr. Lorenz Steinwender • Ellmau • +43 5358 2738
Dr. Muigg • Going am Wilden Kaiser • +43 5358 4066
Dr. Prennschütz-Schützenau - Praktischer Arzt • Söll • +43 5333 20050

Bank

Raiffeisenbank Söll • Dorf 125 • +43 5333 5212
Volksbank Tirol AG • Dorf 126 • +43 50 566 3052
Sparkasse Kufstein • Dorf 134 • +43 50 1007 6005

Lift

You can also buy your ski pass or hiking pass at the reception for the same price.

Payment

You can pay cash, with an ATM-card or with a credit card.

Bread roll service

We are happy to inform you that we can offer you a "bread roll service" from Monday to Sunday for freshly baked bread in the morning.

In the information folder is a "bread roll list".
Please make a tick if you want freshly baked bread in the morning. After that you need to put the list in the bread bag and hang it on the outside door handle of your apartment until 5.00pm the day before.

In the next morning you will receive your fresh pastries until 8:00am.

Flowers

If you have an anniversary, birthday etc. and you need flowers, please contact the reception.

Bus

The ski-bus stops right in front of the hotel (within 2 minutes you are at the gondola station)
You can use the hiking bus “Kaiserjet” with your guest card for free (region “Wilder Kaiser” – Söll, Scheffau, Ellmau, Going)

Fitness room

The fitness room in the hotel is opened every day from 8am to 8pm and can be used for free.
(Guests under 16 years need parental guidance)

Fire alarm

In case of fire please shut the door of your room and leave the house immediately.
Please don´t use the lift in case of fire.

Guest card

You will receive your personal guest card with a lot of discounts and advantages in the region “Wilder Kaiser” The card does not include the lift pass!

Internet - WLAN

You can use our free internet in the whole house.

Massage

If you want a massage, please book it one day before. (not included in the normal price)

Hotelbar

Our bar in the restaurant is open till 11.30pm

Postcards

If you have any post cards you would like to send, please give it to our reception. Please don´t forget the stamp!

Smoking

We are an absolute NON-SMOKING apartment house. If you want to smoke a cigarette please use your balcony or terrace.

Ski equipment

If you need ski equipment, we recommend the hire place „snow and fun“ in the centre of Söll.

Safe

In every room is a safe you can use for free. If you want to use it, please have a look at the save instructions. No liability is assumed. You can also put things into the save in the reception if you are carrying something with a high value with you.

Instructions for use safe

1. Close the safe door
2. Press 4-6 numbers of your choice
3. Press the "L" button (Lock) to save your code
To open the safe, enter your code and the safe is unlocked again.

Washing machine

Next to the underground parking is a wash room with a washing machine and a tumbler.

Wellness

Our wellness area of the hotel is in the first floor.
You can use our sauna, steam room, whirl bath, infrared cabin and the relaxing area with warm seats and a view to the Wilder Kaiser.
In winter the wellness area is opend every day (except Saturday) from 4.30pm to 9.00pm.
If you want to use the sauna in summer, give us a shout in the morning.
Street shoes, bathing suits and kids under 16 years are not allowed.

Satisfaction of our guests

Your opinion is important to us!
We really want to make your holiday perfect. To improve our service, please let us know if something is missing, bad or needs to be improved.

Emergency numbers

Fire department 122
Police 133
Ambulance 144

FAQ

Echt Woods Apartments - Soll - Wilder Kaiser - Tyrol

FAQ

Echt Woods Apartments - Soll - Wilder Kaiser - Tyrol